Privacy Policy

MedTravelUK Privacy Policy

This Policy covers how MedTravelUK Ltd. (part of MTUK Group Ltd.) collects, uses, discloses, transfers and stores personal information, informing our clients of their rights over their Personal Data. This Policy applies when our clients use our online services, either by web or through any mobile applications, by telephone, SMS text or otherwise by using electronic means interacting with our websites, email, WhatsApp, Web chat or social media channels.

It is our aim to give effect to our commitment to protect your personal information through this Policy.

What data do we collect & process and why?

Personal Data

• Personal Data we collect is limited to what is necessary to fulfil service requests to conduct market research, travel bookings or any other services we offer, and includes but is not limited to name, date of birth, mailing address, contact telephone numbers, email address, contact preferences, passport details.
• When you use our services, depending on the arrangements you ask us to make, we may ask if you have special requirements, such as dietary requirements, medical/health conditions to ensure that your needs in relation to our services are met.
• For the provision of services agreed under the terms of the contracts signed between our clients, ourselves and 3rd party suppliers which provide services (such as travel, hotels, etc)

Non-Personal Data

MedTravelUK additionally collects data that does not on its own make direct associations with users of our systems and services. This is considered ‘Non-Personal Data’; it is collected via our website cookies and includes the following:

• Site activities such as length of stay on each page and areas visited on the page
• Frequent search queries with the purpose of improving our website performance

Non-Personal Data is also used for internal purposes such as data analysis and research on improving our services.

How we use your Personal Data

We use the Personal Data we collect and process it, either because it is necessary for us to do so as part of the services we provide to you, or because we have a legitimate business reason for doing so.

A) Activities carried out by MedTravelUK in order to provide the services you requested from us for, are the following:

• Managing your requests internally and/or communicating your requests with external suppliers to ensure that the services you requested are arranged.
• Communicating with you regarding your requested services, including sending healthcare quotes. booking information and travel documents necessary for you to travel.
• Assisting you or arranging for assistance to be provided to you by third parties in the event of an incident or health emergency which is in your vital interests.

B) Activities carried out by MedTravelUK on the basis of our legitimate interests as a business which you employ to provide your with consultancy services, are the following:

• The improvement of the customer experience using our online and offline services
• The protection of our business against financial loss for payment card and booking verification
• The promotion of our business, improving our products and services by:
  • Sending marketing correspondence which you will only receive if you opt-in to and grant your permission for us to contact you about products and services similar to those that you have previously bought from us
  • Contacting you if you make any enquiries on our website
  • Inviting you to take part in customer surveys to improve our service offering to you
• The resolution of complaints, dealing with disputes and legal proceedings which may include contacting you if we need to resolve any issues you may be experiencing or have experienced with purchased service provided by MedTravelUK Ltd.

C) We may disclose your Personal Data to a successor entity or operator in the event of a merger, consolidation, acquisition, bankruptcy, dissolution, liquidation, or other corporate reorganization, or as part of discussions related to such events, to a purchaser or potential purchaser of all or part of our assets, or pursuant to a financing arrangement or co-promotional agreement. The Personal Data we have about you may be transferred to parties involved in the transaction.

Which countries and who will your Personal Data be sent to?

MedTravelUK’s data centres operate within the European Economic Area (EEA). However, your Personal Data is held on a combination of MedTravelUK’s EEA-based data centres, the systems of the suppliers we use to provide our services and ultimately the providers of the services you select such as a medical organisation, a hotel, a taxi transfer service, etc.

Some of these third parties which may be based outside the EEA may not be subject to the same level of controls in relation to data protection as we have in the UK and the EEA. 

How do we choose our service providers for you?

• We carefully select and source third party suppliers that are required to receive your Personal Data in order to deliver the services offered to you.
• We ensure that MedTravelUK’s vendors are reputable suppliers, in particular:
  • Without a known history of data protection breaches
  • With credible data protection policies/practices to ensure the integrity and safety of the data

Legal and Governmental Authorities

When MedTravelUK is requested to provide Personal Data by law, legal process, litigation and/or requests from governmental authorities within or outside the clients’ country of residence, it will be obliged to comply and proceed with providing your Personal Data.

How long do we keep your Personal Data?

MedTravelUK retains your Personal Data for the period necessary to fulfil your requested services except in cases when a longer retention period is requested by the customer or required by law or other legal obligation. We will only hold the minimum necessary data to provide the services you have requested us to provide.

What are your rights as to your Personal Data?

Accessing it & requesting a copy

As entitled by the GDPR, as our clients, you have the right to request and receive a copy of your Personal Data in a user-friendly format.

Asking for it to be deleted – “Right to be forgotten”

You are also entitled to request the erasure of your personal data, exercising your “Right to be Forgotten”. 

Withdrawing your consent

At any given point in time, you have the right to withdraw your consent for us to use your Personal Data when providing our services to you. 

How can you contact us?

Any communications relating to data access requests, or the withdrawal of your consent can be made by e-mail to hello@medtraveluk.com.

Changes to this Policy

The MedTravelUK Privacy Policy is a live policy and adjusts to the changes in the ever-evolving frameworks governing privacy concerns. As such, our Privacy Policy will change from time to time. This Policy will be available at www.medtraveluk.com.